Refund policy

At Floriadharbor, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • All original tags must remain attached
  • Products must be returned in their original packaging
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at support@Floriadharbor.shop

Once your request is approved, we will send you:

  • Return instructions
  • A return shipping label (if applicable)

Please note: Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or size

Contact us within 48 hours of delivery at support@Floriadharbor.shop with photos of the issue. We will review the case and provide a suitable solution as quickly as possible.

4. Exchanges

We offer exchanges only for:

  • Damaged or defective items
  • Incorrect items received
  • Wrong size delivered

Exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.

5. No Restocking Fees

Floriadharbor does not charge any restocking fees.

You will not be penalized for returning an eligible item.

6. Refund Process

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method
  • Processing time: 5-7 business days
  • Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund.

7. Discounts & Promotions

Refunds will not be issued for discounts or promo codes that were not applied at checkout.

Discounts must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For any inquiries or assistance:

Address: 21 SOMERSET ROAD, BOLTON, BL1 4NE, United Kingdom

Email: support@Floriadharbor.shop

Our team is available to provide support and ensure a smooth shopping experience.

I noticed a few things you may want to tidy up, and I can make these edits if you’d like:

  • Refund timing is repetitive. “5-7 business days” and “up to 7 business days” say nearly the same thing, so one clear line would be simpler.
  • The 48-hour window for faulty items may conflict with UK consumer rights, as with the shipping policy, so it’s worth a legal check.
  • Return shipping costs aren’t stated. Say who pays for change-of-mind returns.
  • Change-of-mind returns on sealed or hygiene items may need a separate note.